Repeat Prescriptions

SystmOnline

You can order repeat prescriptions online. Before you can use this service please come to the surgery, bring with you a type of photographic id (e.g. passport). Once you have your login details, you can login using the link below.

click here for online access

What is a Repeat Prescription?

Repeat prescriptions are medications which appear on the reverse of your prescription which your doctor would like you to continue on a regular basis.

How to request a Repeat Prescription

Repeat prescriptions may be ordered in several ways:

Online - You can order your repeat prescriptions

In Person - Fill in a prescription request form or underline the items needed on the tear-off side of your prescription and drop it into the surgery.

Email - Via email to: themedicalcentre.twickenham@nhs.net

Post - If a stamped addressed envelope is supplied your prescription can be returned via Royal Mail

Pharmacy - You may also arrange for a pharmacy of your choice to collect your prescription on your behalf.

Please note: Patients can NO LONGER order medication through the pharmacy, prescription requests need to come directly from the patient to the practice. Once your prescription has been requested, the practice can still send it directly to a pharmacy of your choice.

Repeat prescriptions will be ready in 72 working hours from your request. Please note if your prescription request is NOT on your repeat prescription your request will take longer to process and the doctor may wish to speak with you. Delays may also occur if your medication request is different from what your doctor has prescribed for you.

Patients must tick or circle medication they require. The practice will not accept requests for repeat prescriptions over the telephone or on bits of paper. Patients can use the 'Part B' of the prescription to request further prescriptions. Please try to ask for all your medication at the same time.

All patients are asked to attend a regular review of their medication and further repeat medication will not be given until such a review has taken place. The review also offers the opportunity of synchronising your repeat medication so that they all run out at the same time.

We will return your prescription to you by post if a stamped addressed envelope is provided.

Many chemists offer a delivery and collection service. Speak to your preferred chemist directly for details. This means that you do not have to come to the surgery to collect your prescription and then take it to a chemist.

Electronic Prescription Service

There is a new way of generating your prescriptions called “Electronic Prescription Service” (EPS) which will mean that your prescriptions will go directly to a chemist of your choice. With EPS this means that you no longer have to come to the surgery to pick up your repeat prescriptions, you can go straight to your nominated chemist.

Nominate a pharmacy: If you do have not nominated a pharmacy as yet please call the reception to set this up for you.

You still need to allow 72 working hours from the time of your request.

Unfortunately certain medications cannot be done through EPS due to safety reasons.

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